Our Five-Year Workmanship Warranty

People are often unclear about what their rights are when it comes to warranties – particularly for renovations. Affordable Renovations are very clear about our warranties. We have you well protected.

You are covered of course by the Consumers Guarantee Act.

  • All work done by your contractors will be carried out in accordance with all relevant laws and regulations

  • Work will be done in an appropriate and skilful way

  • Work will be done as specified in plans and specifications, where they’re supplied

  • Products and materials used or supplied will be good and suitable for the purpose for which they’re used

  • Products and materials used will be new

Five-year Workmanship Warranty

This relates to building, plumbing, plastering, painting and tiling labour work completed by us. This means that we guarantee the work for 5 years from the date of completion. You will also be supplied with certificates where required - electrical, waterproofing and gas-fitting. The workmanship warranty does not cover product as these are covered as below.

Product Warranty

All products supplied by Affordable Renovations carry a warranty carried by the supplier. These warranties vary with the products and will be outlined in your personal warranty. It excludes products not supplied by Affordable Renovations.

We carry Public Liability Insurance

Provides protection from damage to third party property. An example of a claim would be if someone accidentally screws through a pipe, and this results in water damage. This has not happened, but we are prepared.

Terms & Conditions of Product Warranties

Affordable Renovations will at its election, pursuant to its obligations under the supplier's Warranty:

  • Arrange for the product supplier to repair or replace the defective product or part;

  • Product warranties do not cover labour, removal and installation costs. Any costs incurred to remove faulty products and install replacements will be at the cost of the homeowner.

  • The Warranty applies only when the product is still in its original installation location

The following will not be covered by the Warranty:

  • Damage due to accident, improper handling, improper care and cleaning, faulty repairs, alteration, abuse or misuse (whether undertaken by a contractor, service company, or the consumer)

Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem and the product.

Terms and Conditions 


1. Definitions

  • 1.1 “Seller” means  Affordable Building Supplies Ltd, its successors and assigns or any person acting on behalf of and with the authority of  Affordable Building Supplies Ltd T/A Affordable Renovations.

  • 1.2 “Customer” means the person/s buying the Goods as specified in any invoice, document or order, and if there is more than one Customer is a reference to each Customer jointly and severally.

  • 1.3 “Goods” means all Goods or Services supplied by the Seller to the Customer at the Customer’s request from time to time (where the context so permits the terms ‘Goods’ or ‘Services’ shall be interchangeable for the other).

  • 1.4 “Price” means the Price payable for the Goods as agreed between the Seller and the Customer in accordance with clause 4 below.

2. Acceptance

  • 2.1 The Customer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Customer places an order for or accepts delivery of the Goods.

  • 2.2 These terms and conditions may only be amended with the Seller’s consent in writing and shall prevail to the extent of any inconsistency with any other document or agreement between the Customer and the Seller.

3. Change in Control

  • 3.1 The Customer shall give the Seller not less than fourteen (14) days prior written notice of any proposed change of ownership of the Customer and/or any other change in the Customer’s details (including but not limited to, changes in the Customer’s name, address, contact phone or fax number/s, or business practice). The Customer shall be liable for any loss incurred by the Seller as a result of the Customer’s failure to comply with this clause.

4. Price and Payment

  • 4.1 At the Seller’s sole discretion the Price shall be either: (a) as indicated on any invoice provided by the Seller to the Customer; or (b) the Price as at the date of delivery of the Goods according to the Seller’s current price list; or (c) the Seller’s quoted price (subject to clause 4.2) which will be valid for the period stated in the quotation or otherwise for a period of thirty (30) days.

  • 4.2 The Seller reserves the right to change the Price if a variation to the Seller’s quotation is requested. Any variation from the plan or specifications (including, but not limited to, any variation due to unforeseen circumstances, or as a result of increases to the Seller in the cost of materials and labour) will be charged for on the basis of the Seller’s quotation and will be shown as variations on the invoice. Payment for all variations must be made in full at their time of completion.

  • 4.3 At the Seller’s sole discretion a non-refundable deposit may be required.

  • 4.4 Time for payment for the Goods being of the essence, the Price will be payable by the Customer on the date/s determined by the Seller, which may be: (a) on delivery of the Goods; (b) before delivery of the Goods; (c) by way of instalments/progress payments in accordance with the Seller’s payment schedule; (d) for certain approved Customer’s, due twenty (20) days following the end of the month in which a statement is posted to the Customer’s address or address for notices; (e) the date specified on any invoice or other form as being the date for payment; or (f) failing any notice to the contrary, the date which is seven (7) days following the date of any invoice given to the Customer by the Seller.

  • 4.5 Payment may be made by, electronic/on-line banking, credit card, or by any other method as agreed to between the Customer and the Seller. 4.6 Unless otherwise stated the Price does not include GST. In addition to the Price, the Customer must pay to the Seller an amount equal to any GST the Seller must pay for any supply by the Seller under this or any other agreement for the sale of the Goods. The Customer must pay GST, without deduction or set-off of any other amounts, at the same time and on the same basis as the Customer pays the Price. In addition, the Customer must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.

5. Delivery of Goods

  • 5.1 Delivery (“Delivery”) of the Goods is taken to occur at the time that: (a) the Customer or the Customer’s nominated carrier takes possession of the Goods at the Seller’s address; or (b) the Seller (or the Seller’s nominated carrier) delivers the Goods to the Customer’s nominated address even if the Customer is not present at the address.

  • 5.2 At the Seller’s sole discretion the cost of delivery is either included in the Price or is in addition to the Price.

  • 5.3 The Customer must take delivery by receipt or collection of the Goods whenever they are tendered for delivery. In the event that the Customer is unable to take delivery of the Goods as arranged then the Seller shall be entitled to charge a reasonable fee for redelivery and/or storage.

  • 5.4 Any time or date given by the Seller to the Customer is an estimate only. The Customer must still accept delivery of the Goods even if late and the Seller will not be liable for any loss or damage incurred by the Customer as a result of the delivery being late.

  • Affordable Building Supplies Ltd T/A Affordable Renovations.Terms & Conditions of Trade

  • 6. Risk

  • 6.1 Risk of damage to or loss of the Goods passes to the Customer on Delivery and the Customer must insure the Goods on or before Delivery.

  • 6.2 If any of the Goods are damaged or destroyed following delivery but prior to ownership passing to the Customer, the Seller is entitled to receive all insurance proceeds payable for the Goods. The production of these terms and conditions by the Seller is sufficient evidence of the Seller’s rights to receive the insurance proceeds without the need for any person dealing with the Seller to make further enquiries.

  • 6.3 If the Customer requests the Seller to leave Goods outside the Seller’s premises for collection or to deliver the Goods to an unattended location then such Goods shall be left at the Customer’s sole risk.

7. Title

  • 7.1 The Seller and the Customer agree that ownership of the Goods shall not pass until: (a) the Customer has paid the Seller all amounts owing to the Seller; and (b) the Customer has met all of its other obligations to the Seller.

  • 7.2 Receipt by the Seller of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognized.

  • 7.3 It is further agreed that: (a) until ownership of the Goods passes to the Customer in accordance with clause 7.1 that the Customer is only a bailed of the Goods and must return the Goods to the Seller on request. (b) The Customer holds the benefit of the Customer’s insurance of the Goods on trust for the Seller and must pay to the Seller the proceeds of any insurance in the event of the Goods being lost, damaged or destroyed. (c) the Customer must not sell, dispose, or otherwise part with possession of the Goods other than in the ordinary course of business and for market value. If the Customer sells, disposes or parts with possession of the Goods then the Customer must hold the proceeds of any such act on trust for the Seller and must pay or deliver the proceeds to the Seller on demand. (d) the Customer should not convert or process the Goods or intermix them with other goods but if the Customer does so then the Customer holds the resulting product on trust for the benefit of the Seller and must sell, dispose of or return the resulting product to the Seller as it so directs. (e) the Customer irrevocably authorizes the Seller to enter any premises where the Seller believes the Goods are kept and recover possession of the Goods. (f) the Seller may recover possession of any Goods in transit whether or not delivery has occurred. (g) the Customer shall not charge or grant an encumbrance over the Goods nor grant nor otherwise give away any interest in the Goods while they remain the property of the Seller. (h) the Seller may commence proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods has not passed to the Customer.

8. Personal Property Securities Act 1999 (“PPSA”)

  • 8.1 Upon assenting to these terms and conditions in writing the Customer acknowledges and agrees that: (a) these terms and conditions constitute a security agreement for the purposes of the PPSA, and (b) a security interest is taken in all Goods previously supplied by the Seller to the Customer (if any) and all Goods that will be supplied in the future by the Seller to the Customer.

  • 8.2 The Customer undertakes to (a) sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which the Seller may reasonably require to register a financing statement or financing change statement on the Personal Property Securities Register; (b) indemnify, and upon demand reimburse, the Seller for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register or releasing any Goods charged thereby; (c) not register a financing change statement or a change demand without the prior written consent of the Seller; and (d) immediately advise the Seller of any material change in its business practices of selling the Goods which would result in a change in the nature of proceeds derived from such sales.

  • 8.3 The Seller and the Customer agree that nothing in sections 114(1)(a), 133 and 134 of the PPSA shall apply to these terms and conditions.

  • 8.4 The Customer waives its rights as a debtor under sections 116, 120(2), 121, 125, 126, 127, 129, 131 and 132 of the PPSA.

  • 8.5 Unless otherwise agreed to in writing by the Seller, the Customer waives its right to receive a verification statement in accordance with section 148 of the PPSA.

  • 8.6 The Customer shall unconditionally ratify any actions taken by the Seller under clauses 8.1 to 8.5.

9. Security and Charge

  • 9.1 In consideration of the Seller agreeing to supply the Goods, the Customer charges all of its rights, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by the Customer either now or in the future, to secure the performance by the Customer of its obligations under these terms and conditions (including, but not limited to, the payment of any money).

  • 9.3 The Customer irrevocably appoints the Seller and each director of the Seller as the Customer’s true and lawful attorney/s to perform all necessary acts to give effect to the provisions of this clause 9 including, but not limited to, signing any document on the Customer’s behalf. Affordable Building Supplies Ltd t/a Affordable Renovations. 

  • 9.2 The Customer indemnifies the Seller from and against all the Seller’s costs and disbursements including legal costs on a solicitor and own client basis incurred in exercising the Seller’s rights under this clause.

10. Customer’s Disclaimer

  • 10.1 The Customer hereby disclaims any right to rescind, or cancel any contract with the Seller or to sue for damages or to claim restitution arising out of any inadvertent misrepresentation made to the Customer by the Seller and the Customer acknowledges that the Goods are bought relying solely upon the Customer’s skill and judgment.

11. Defects

  • 11.1 The Customer shall inspect the Goods on delivery and shall within seven (7) days of delivery (time being of the essence) notify the Seller of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Customer shall afford the Seller an opportunity to inspect the Goods within a reasonable time following delivery if the Customer believes the Goods are defective in any way. If the Customer shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective Goods, which the Seller has agreed in writing that the Customer is entitled to reject, the Seller’s liability is limited to either (at the Seller’s discretion) replacing the Goods or repairing the Goods.

12. Returns

  • 12.1 Returns will only be accepted provided that: (a) the Customer has complied with the provisions of clause 11.1; and (b) the Seller has agreed in writing to accept the return of the Goods; and (c) the Goods are returned at the Customer’s cost within seven (7) days of the delivery date, and (d) the Seller will not be liable for Goods which have not been stored or used in a proper manner; and (e) the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances. 12.2 Non-stocklist items or Goods made to the Customer’s specifications are under no circumstances acceptable for credit or return.

13. Warranty

  • 13.2 The conditions applicable to the warranty given on Goods supplied by the Seller are contained on the “Warranty Card” that will be supplied with the Goods. 13.1 For Goods not manufactured by the Seller, the warranty shall be the current warranty provided by the manufacturer of the Goods. The Seller shall not be bound by nor be responsible for any term, condition, representation or warranty other than that which is given by the manufacturer of the Goods.

14. Consumer Guarantees Act of 1993

  • 14.1 If the Customer is acquiring Goods for the purposes of a trade or business, the Customer acknowledges that the provisions of the Consumer Guarantees Act 1993 do not apply to the supply of Goods by the Seller to the Customer.

15. Intellectual Property

  • 15.1 Where the Seller has designed, drawn or developed Goods for the Customer, then the copyright in any designs and drawings and documents shall remain the property of the Seller.

  • 15.2 The Customer warrants that all designs, specifications or instructions given to the Seller will not cause the Seller to infringe any patent, registered design or trademark in the execution of the Customer’s order and the Customer agrees to indemnify the Seller against any action taken by a third party against the Seller in respect of any such infringement.

  • 15.3 The Customer agrees that the Seller may (at no cost) use for the purposes of marketing or entry into any competition, any documents, designs, drawings or Goods which the Seller has created for the Customer.

16. Default and Consequences of Default

  • 16.1 Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a half per cent (2.5%) per calendar month (and at the Seller’s sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment.

  • 16.2 If the Customer owes the Seller any money the Customer shall indemnify the Seller from and against all costs and disbursements incurred by the Seller in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, the Seller’s collection agency costs, and bank dishonour fees).

  • 16.3 Without prejudice to any other remedies the Seller may have if at any time the Customer is in breach of any obligation (including those relating to payment) under these terms and conditions the Seller may suspend or terminate the supply of Goods to the Customer. The Seller will not be liable to the Customer for any loss or damage the Customer suffers because the Seller has exercised its rights under this clause.

  • 16.4 Without prejudice to the Seller’s other remedies at law the Seller shall be entitled to cancel all or any part of any order of the Customer which remains unfulfilled and all amounts owing to the Seller shall, whether or not due for payment, become immediately payable if: (a) any money payable to the Seller becomes overdue, or in the Seller’s opinion the Customer will be unable to make a payment when it falls due –  (b) the Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or (c) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.

17. Cancellation

  • 17.1 The Seller may cancel any contract to which these terms and conditions apply or cancel delivery of Goods at any time before the Goods are delivered by giving written notice to the Customer. On giving such notice the Seller shall repay to the Customer any money paid by the Customer for the Goods. The Seller shall not be liable for any loss or damage whatsoever arising from such cancellation.

  • 17.2 In the event that the Customer cancels delivery of Goods the Customer shall be liable for any and all loss incurred (whether direct or indirect) by the Seller as a direct result of the cancellation (including, but not limited to, any loss of profits).

  • 17.3 Cancellation of orders for Goods made to the Customer’s specifications, or for non-stocklist items, will definitely not be accepted once production has commenced, or an order has been placed.

18. Privacy Act 1993

  • 18.1 The Customer authorises the Seller or the Seller’s agent to (a) access, collect, retain and use any information about the Customer; (i) (including any overdue fines balance information held by the Ministry of Justice) for the purpose of assessing the Customer’s creditworthiness; or (ii) for the purpose of marketing products and services to the Customer. (b) disclose information about the Customer, whether collected by the Seller from the Customer directly or obtained by the Seller from any other source, to any other credit provider or any credit reporting agency for the purposes of providing or obtaining a credit reference, debt collection or notifying a default by the Customer.

  • 18.2 Where the Customer is an individual the authorities under clause 18.1 are authorities or consents for the purposes of the Privacy Act 1993.

  • 18.3 The Customer shall have the right to request the Seller for a copy of the information about the Customer retained by the Seller and the right to request the Seller to correct any incorrect information about the Customer held by the Seller.

19. Unpaid Seller’s Rights

  • 19.1 Where the Customer has left any item with the Seller for repair, modification, exchange or for the Seller to perform any other service in relation to the item and the Seller has not received or been tendered the whole of any amounts of money owing to it by the Customer, the Seller shall have, until all amounts of money owing to the Seller are paid: (a) a lien on the item; and (b) the right to retain or sell the item, such sale to be undertaken in accordance with any legislation applicable to the sale or disposal of uncollected goods.

  • 19.2 The lien of the Seller shall continue despite the commencement of proceedings or judgment for any amounts of money owing to the Seller having been obtained against the Customer.

20. General

  • 20.1 The failure by the Seller to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect the Seller’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

  • 20.2 These terms and conditions and any contract to which they apply shall be governed by the laws of New Zealand and are subject to the jurisdiction of the courts of New Zealand.

  • 20.3 The Seller shall be under no liability whatsoever to the Customer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by the Seller of these terms and conditions (alternatively the Seller’s liability shall be limited to damages which under no circumstances shall exceed the Price of the Goods).

  • 20.4 The Customer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Customer by the Seller nor to withhold payment of any invoice because part of that invoice is in dispute.

  • 20.5 The Seller may license or sub-contract all or any part of its rights and obligations without the Customer’s consent.

  • 20.6 The Customer agrees that the Seller may amend these terms and conditions at any time. If the Seller makes a change to these terms and conditions, then that change will take effect from the date on which the Seller notifies the Customer of such change. The Customer will be taken to have accepted such changes if the Customer makes a further request for the Seller to provide Goods to the Customer.

  • 20.7 Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or another event beyond the reasonable control of either party.

  • 20.8 The Customer warrants that it has the power to enter into this agreement and has obtained all necessary authorizations to allow it to do so, it is not insolvent and that this agreement creates binding and valid legal obligations on it.

Warranty and Returns


Our warranty does not include any plumbing, building costs or installation etc. We are offering warranty following international trends. Affordable Renovations will comply with all requirements of the Consumer Guarantees Act.


Affordable Renovations Offers: 

  • 2 Years warranty against fading of vitreous china (on manufacturer's workmanship).

  • 5 Years warranty on all vanities and 1 year for spare parts.

  • 2 Years warranty for all the tapware materials excluding fragile materials such as O-rings, washers, and the like.

  • 2 Years warranty on all ceramic disc cartridges.

  • 5 Years warranty on all accessories

  • 2 Years warranty on all toilet‘s mechanism only and 1 year for the seat cover.

  • 1 Years warranty on heated rails.

  • 2 Years warranty on glass shower‘s spare parts such as hinges, rollers, handles. 

  • Spontaneous Breakage of Toughened Glass:
    Warranty does not apply to spontaneous breakage of toughened safety glass and Bath & Tile will not be liable for any direct, incidental or consequential damages, injuries or death resulting from such breakages. Affordable Renovations accepts no responsibility for failures ensuing from accident, improper use, modification or alteration, defective building construction or design, improper assembly or installation which does not conform to normal industry procedures, exposure to adverse environmental conditions including but not limiting to chemical fumes or gases, alkalies, acids, corrosive cleaning products or sharp objects. Any sealant, adhesives, tapes or fixing material used in the installation should be compatible with relevant NZ Building Standards.

  • 1 Year warranty on mirrors subject to the conditions that the mirror is not exposed to chemical fumes or gases other than those present in a normal atmosphere, nor exposed to prolonged exposure to water or moisture, which may cause staining. Any sealant, adhesives, tapes or fixing material used in the installation should be compatible with the backing paint of the mirror.

  • 1 Year warranty on all spas (electronics and pump).

  • 3 Months warranty on LED lights.


Tiles Warranty:


Bath and Tile Limited imports quality tiles from the quality manufacturer from different countries.

We are glad you have received your tiles order and together we need to make sure that the delivery is exactly what you want! Please check the tiles that we have delivered. If there is any concern regarding the quantity of the tiles supplied by us, we will gladly EXCHANGE them. 

  • Shading - will vary with every batch. We recommend you check before tiling commence. The variation in shade is due to the manufacturing process and does not consider as defect. Bath & Tile will take no responsibility for mixing different batches or shades. Once they are installed our liability is only for the technical performance of the tile. We strongly recommend you dry lay 3 to 4 square meter of material on the ground, taking tiles from several boxes and check that they comply with what was ordered.

  • Estimates – Its customer’s responsibilities to verify the measurement on-site before tilling commence. The quantities calculated from plans or measurements given are our best estimate only.

  • Quantities – Customer needs to make sure they are buying enough tiles to complete their project. The builder or tiller is the best person to confirm this. We recommend retaining additional tiles to allow for wastage and repairs, as we can not guarantee the supply of same batch tiles at a future date.

  • Sizes- Nominal sizes are indicated, but actual sizes may differ between batches and suppliers in accordance with industry tolerances. We recommend you check before tilling commences. The variation in size is due to the manufacturing process and does not consider as defect.

  • We also provide free replacement/replacement part (nearest equivalent) in case the product fails under warranty period. However, the cost of labour is excluded.

General Warranty:

  • Damaged Items – Please check your order and notify any damage has occurred during delivery to your nearest store within 72 hours of delivery. We may ask for photos and will arrange for replacements to be provided at our expense.

  • Incorrectly supplied Orders – Verify the goods are as selected before installation.

  • Warranty for Sale Offer or Clearance or End line products – Special order items or any sale offers, clearance, end of the line and promotional items are not available for return or exchanged unless goods are faulty or incorrectly supplied. This does not affect or limit your rights under the New Zealand consumer guarantee Act 1993 or the New Zealand Fair Trading Act 1986.

  • Product warranty is not valid - If a product is misused or affected by local conditions such as undesirable cleaning. Installation guide needs to be adhered to in order to be eligible to claim warranty.

  • Warranty is transferable i.e. it does not alter with the change of ownership as long as the proof of purchase is provided.

  • Claim for Faulty product - Please ensure that all products purchased from Bath & Tile are inspected before installation. Should any defects be found, DO NOT install. Return the product to the point of purchase for a replacement. Installation of any product constitutes acceptance of goods and if a faulty product is installed, Affordable Renovations will not accept any liability for the cost of the labour to remove or install any replacement product.

  • Warranty to be valid - It is essential that all products purchased from Affordable Renovations be installed only by a professional and in accordance with the manufacturer’s direction & guidelines and all relevant New Zealand building standards. We will not accept responsibility for product failure caused by non-observance of any such directions, guidelines and standards.

  • Product Recommendation - While we may provide assistance and advice in the selection of any product, it is the customer's responsibility to ensure the products are suitable for the purpose they are using it for and comply with relevant regulations and requirements.

  • Trade Reference -Affordable Renovations will not accept any responsibility for the works of any tradesperson for installation of any product, whether or not we may have recommended them to you.

We have sought to ensure the accuracy of the information on this website but in case of errors, Affordable Renovations accepts no responsibility for any direct or consequential loss.
• While we aim to depict an accurate representation, some images/colours may differ slightly from the actual product.
• Measurements given here should only be used as a guide and where precise, should be checked prior to purchase and again prior to installation. Please give an allowance of 10mm (+/-) for all basin dimensions.
• As part of our on-going commitment to continuous improvement, we reserve the right to make changes to products at any time without notice.


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Affordable Renovations

M:   020 4176 0250

E:    info@affordablerenovations.co.nz

© 2019 by Affordable Renovations.